Frequently Asked Questions


 What does a Mortgage Broker do?

A Mortgage Broker is the middle person between a borrower and a lender, negotiating the loan on your behalf and helping you to find the right home loan for your needs.

How much does it cost?

Our home loan service is free of charge, as the lenders pay us a commission when the loan is settled.

Who does the paperwork?

Sandcastle Finance will help you complete the loan application form. We will professionally package your application with all the supporting evidence and lodge it (in many cases electronically) with your chosen lender. Sandcastle Finance uses Flex software which has programmed each of the lenders’ lending criteria into its software so that you don’t waste time applying to a lender who will assess your application less favourably.

When should I see a Mortgage Broker?

You can meet with a us broker at any point, whether you’re just starting to think about buying your first home or looking to invest or refinance. It is always a good idea to know how much you can borrow.

Do I have to chase the Lender or do you do that?

We’ll take the hassle out of the application process by managing it on your behalf – right through to settlement. We will help you with any questions that you may have and, if there are any problems, we’ll chase up the lender for you.

What happens next?

When you meet with us, we’ll discuss your individual circumstances and mortgage needs. They’ll then use our specialist Loan Qualifier software to compare hundreds of home loans to find the options most suited to you.

Which Lenders does Sandcastle Finance work with?

Our panel of lenders is a well-balanced selection of 25 of Australia’s leading home lenders.

How much can I borrow?

We understand that the ‘how much’ question is on the top of most people’s lists. With a few details, we can quickly find out which lenders will let you borrow the money you want.

What qualifications does my Sandcastle Finance Mortgage Adviser have?

We are fully qualified and trained mortgage professionals who have undertaken to:

  • complete our intensive induction training, and pursue mandatory ongoing training in technical and customer service areas;

  • meet our stringent service standards at all times;

  • maintain MFAA accreditation;

  • maintain professional indemnity insurance.

What happens with my personal information?

Our Privacy Policy ensures that any personal information collected by us will be used only for the purpose indicated. We will not give your personal information to other organisations for their marketing purposes.